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Shipping & Returns

ORDERS

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Processing time for each order takes about 1-5 business days. During holidays or sales processing times may be extended.

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SHIPPING

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All items are sent First.class mail unless stated otherwise.  Allow 4-8 business days for items to be delivered after getting shipping confirmation. 

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RETURN TO SENDER

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Items are sent back to us for one of two reasons;

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  • Wrong address

  • Item wasn't picked up from USPS Drop off

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It is the customers responsibility to contact us immediately by emailing Info@sjohnsondesigns.com when you haven't received an item, you are also responsible for the reshipping fee.

 

DELAYS & LOST ITEMS

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We are not responsible for shipping delays, or lost items. Please contact USPS with tracking number to check on status of order. 

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RETURNS

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All purchases made are final and not eligible for return or exchange, If item received arrives broken or is incorrect, please email Info@sjohnsondesigns.com with photo of item. 

 

CANCELLATIONS

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Items are usually shipped 1-2 days after order is placed.  After 24 hours items can no longer be cancelled. 

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