What are your business hours?
business hours are between 12:00 PM - 9:00 PM, Monday through Thursday. Emails may be answered before those hours, but no work will be sent out before 6:00 PM on weekdays.
What is your Refund/Cancellation policy?
All payments are NON-REFUNDABLE. If you (the client) decides to cancel project, no refund will be given, unless Sjohnsondesigns did not begin the design process and send proof.
What Final Files do I receive?
- PNG (web & High Quailty)
JPEG (web & High Quailty)
What are your turnaround times?
Turn around times varies. First drafts are usually sent within 3-5 days, total completion time depends on the client(you) response time and edits.
Do I own the rights to my logo?
You (the client) owns the rights to your final logo files ONLY, Drafts are property of Sjohnsondesigns and should not be used. It is you (the client) responsibilty to get your logo Trademarked or Copyrighted to become legally yours, if need be.
What method of Payment do you accept?
Paypal - You can use your credit or debit card at checkout
Where can I purchase a domain?
What hosting site do you design sites on?
Wix.com is out primary hosting site. Send us a email if another hosting site is needed.
How long do Goods take to ship?
Goods are shipped out within 1-3 business days of ordering. Actual shipping time depends on USPS. tracking numbers will be sent when items ship. Didn't get a tracking number? Email Info@sjohnsondesigns.com
I recieved the wrong item
Oh no!, Please take a photo of the wrong item and email firstname.lastname@example.org within 3 days of recieving it.
Can I change the address after i placed order?
Items are shipped within 1-3 days. If your label hasn't been printed yet you may change address. If item has been shipped already we can not make changes, please contact USPS.